At the Stufe di Nerone Thermal Baths, Quality and the Environment Come First.
The core principles guiding our business strategies are:
- Enhancement and promotion of the Campi Flegrei territory;
- High competence and motivation of our staff;
- Constant monitoring of market trends and customer needs;
- Customer satisfaction;
- Service and working conditions that ensure and safeguard the health and safety of both staff and visitors to the thermal baths;
- Environmental protection through reduced consumption and optimized resource use;
- Development of an annual Quality and Environmental Improvement Plan with measurable objectives.
Management considers the following objectives to be fundamental:
- Reduce environmental impact;
- Preserve and safeguard the aquifer, cultivate and care for it;
- Increase the number of positive reviews;
- Train and specialize staff members;
- Optimize human resources and improve employee satisfaction;
- Expand thermal services;
- Expand the facility to include accommodations;
- Standardize processes, build expertise, and replicate the business model.
This Policy, in accordance with ISO 9001:2015 / ISO 14001:2015, is shared across all company personnel through internal communications and/or staff meetings. It is published on the company website and is reviewed during Management Reviews to continuously assess its adequacy in achieving the company’s quality objectives.